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“To find out after the fact that this could have been avoided — you put my kid through a little nightmare here and you affected his health,” said one mother whose 13-year-old son fell ill after jet skiing in the lake.

Picture of William Heisel

When choosing doctors, people like to know the answers to a few basic questions.

"Do they have the right amount of experience?"

"Are they conveniently located?"

"Do they accept my insurance?"

Somewhere above, "Do they stock Popular Mechanics in the lobby?" and below "Did they go to medical school?" might be these questions:

"Do they abuse drugs?"

"Are they honest?"

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