Carmen Burgos is program manager for the Kern Health Consumer Center (KHCC), a service agency that helps low-income residents of Kern County navigate the health care system. KHCC is a project of Greater Bakersfield Legal Assistance, a nonprofit organization offering free legal services in civil matters to low-income residents of Kern County. KHCC is a part of the Health Consumer Alliance, a united effort of nine legal services agencies to address the health access problems of California consumers, particuarly low-income consumers.