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Dignity Health: 6,000 patient accounts mistakenly sent to collections

Dignity Health: 6,000 patient accounts mistakenly sent to collections

Picture of Jondi Gumz
Roze Johnson got a collections notice from Dignity Health, then a follow-up apology letter stating the collections notice was a mistake. (Dan Coyro/Sentinel)

For Roze Johnson, who gave birth at Dominican Hospital in March, the letter saying her Dignity Health bill was sent to an collections agency was the last straw.

"They sent me to collections for something that wasn't 30 days old," she said Monday after calling to inquire. "They haven't sent me a bill yet. It's a mistake."

Johnson is among thousands dealing with fallout from a Dignity Health billing error.

Approximately 6,000 patient bills were sent to collections in error, according to Robin O'Connor, marketing and communications manager for Dignity Health Medical Foundation - Bay Area. The mistake was discovered July 9.

Complete story at

http://www.santacruzsentinel.com/ci_23666286/dignity-health-6-000-patien...

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